Knowledge base software data terms

3 of 20 knowledge base software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.

3 of 20 vendors Vendors whose terms reserve aggregated or anonymised use of vendors whose own documents we read, as of 28 Oct 2026
14 of 20 Who owns the business's data: the business most frequent of 2 answers
10 of 20 Training AI on the business's data: not stated most frequent of 4 answers
14 of 20 Export at exit: not stated most frequent of 4 answers
24 Documents checked 28 named; answers each dated, each hash-pinned

Vendor keeps aggregated or anonymised use

  1. not stated17 vendors
  2. reserved3 vendors
Counts over 20 vendors, a single answer each, with "varies" where a vendor's documents do not agree.
Counts
RowValue
not stated17 vendors
reserved3 vendors

Who owns the business's data

  1. the business14 vendors
  2. not stated6 vendors
Each of 20 vendors answers once.
Counts
RowValue
the business14 vendors
not stated6 vendors

Training AI on the business's data

  1. not stated10 vendors
  2. will not train6 vendors
  3. may train3 vendors
  4. opt-out offered1 vendor
Each of 20 vendors answers once.
Counts
RowValue
not stated10 vendors
will not train6 vendors
may train3 vendors
opt-out offered1 vendor

Export at exit

  1. not stated14 vendors
  2. no export promised3 vendors
  3. a number of days2 vendors
  4. on request1 vendor
Each of 20 vendors answers once.
Counts
RowValue
not stated14 vendors
no export promised3 vendors
a number of days2 vendors
on request1 vendor

Every answer from every vendor

Every row is a single vendor, and every answer expands to the wording it was taken from, the document it came from and when it was read. "Not stated" is used when the document says nothing on the point.

VendorWho owns the business's dataVendor keeps aggregated or anonymised useTraining AI on the business's dataExport at exit
Atlassian (Confluence)
not stated

Not addressed in Atlassian Product-Specific Terms

Not addressed in Atlassian AI Trust Center

Not addressed in Confluence export documentation

reserved

Not addressed in Atlassian Product-Specific Terms

we apply robust safeguards, including de-identifying and aggregating all contributed metadata before use Atlassian AI Trust Center

Not addressed in Confluence export documentation

opt-out offered

Not addressed in Atlassian Product-Specific Terms

This use of contributed data is subject to data contribution settings Atlassian AI Trust Center

Not addressed in Confluence export documentation

on request

Not addressed in Atlassian Product-Specific Terms

Not addressed in Atlassian AI Trust Center

XML space exports can be used to import your space content into another Confluence space running the same or newer version of Confluence. Confluence export documentation

Bit.ai
not stated

Not addressed in Bit.ai Terms of Use

not stated

Not addressed in Bit.ai Terms of Use

not stated

Not addressed in Bit.ai Terms of Use

14 days

You must make such request within 14 days following termination Bit.ai Terms of Use

Box
the business

All Content uploaded by you into your account is yours! Box Terms of Service

not stated

Not addressed in Box Terms of Service

will not train

Box will not train Box AI using your queries or outputs without explicit consent. Box Terms of Service

not stated

Not addressed in Box Terms of Service

Docsie
not stated

Not addressed in Docsie Terms of Service

not stated

Not addressed in Docsie Terms of Service

not stated

Not addressed in Docsie Terms of Service

not stated

Not addressed in Docsie Terms of Service

Document360
the business

The Customer shall own all right, title and interest in and to all of the Customer Data Document360 Terms of Service

not stated

Not addressed in Document360 Terms of Service

not stated

Not addressed in Document360 Terms of Service

no export promised

Customer will have no access to State Customer data derived from the Services Document360 Terms of Service

Dropbox
the business

Your Stuff is yours. These Terms don’t give us any rights to Your Stuff except for the limited rights that enable us to offer the Services. Dropbox Terms of Service

not stated

Not addressed in Dropbox Terms of Service

not stated

Not addressed in Dropbox Terms of Service

not stated

Not addressed in Dropbox Terms of Service

GitBook
the business

Customer owns all right, title and interest in and to the Customer Data, and all intellectual property rights related to any of the foregoing. GitBook Terms of Service

Not addressed in GitBook AI Policy

not stated

Not addressed in GitBook Terms of Service

Not addressed in GitBook AI Policy

will not train

Not addressed in GitBook Terms of Service

GitBook does not use customer data to train AI or machine learning models. GitBook AI Policy

60 days

Customer may request an export of Customer Data for up to 60 days following termination of this Agreement GitBook Terms of Service

Not addressed in GitBook AI Policy

Google Workspace
the business

As between the parties, Customer retains all Intellectual Property Rights in Customer Google Workspace Terms of Service

not stated

Not addressed in Google Workspace Terms of Service

not stated

Not addressed in Google Workspace Terms of Service

not stated

Not addressed in Google Workspace Terms of Service

Guru
the business

(excluding Content, which is owned by you) Guru Terms of Service

not stated

Not addressed in Guru Terms of Service

may train

we may train private (or personalized) ML or AI models exclusively for your use. These models are trained solely on your Content Guru Terms of Service

not stated

Not addressed in Guru Terms of Service

HelpDocs
the business

the Content is yours (you own it) or you have the right to use it HelpDocs Terms and Conditions

not stated

Not addressed in HelpDocs Terms and Conditions

not stated

Not addressed in HelpDocs Terms and Conditions

not stated

Not addressed in HelpDocs Terms and Conditions

KnowledgeOwl
the business

As between KnowledgeOwl and the Customer, title to and ownership of all intellectual property rights of the Content shall remain exclusively with the Customer. KnowledgeOwl Terms and Conditions

not stated

Not addressed in KnowledgeOwl Terms and Conditions

will not train

Customer Content is never used to train AI models. KnowledgeOwl Terms and Conditions

not stated

Not addressed in KnowledgeOwl Terms and Conditions

Microsoft 365 (SharePoint)
not stated

Not addressed in Microsoft 365 Copilot, data, privacy and security

not stated

Not addressed in Microsoft 365 Copilot, data, privacy and security

will not train

Prompts, responses, and data accessed through Microsoft Graph aren't used to train foundation LLMs, including those used by Microsoft Copilot. Microsoft 365 Copilot, data, privacy and security

not stated

Not addressed in Microsoft 365 Copilot, data, privacy and security

Mintlify
the business

Customer shall retain all right, title and interest in and to the Customer Data Mintlify Terms of Service

not stated

Not addressed in Mintlify Terms of Service

will not train

Mintlify will not use Customer Data to train, fine-tune, improve, or develop any large language models (LLMs), generative AI models, machine learning models, or other artificial intelligence systems Mintlify Terms of Service

not stated

Not addressed in Mintlify Terms of Service

Notion
the business

You own your Customer Data, including any content you submit or upload to the Notion Service. Notion privacy practices

Not addressed in Notion AI Learning and Early Access Program Terms

not stated

Not addressed in Notion privacy practices

Not addressed in Notion AI Learning and Early Access Program Terms

may train

Not addressed in Notion privacy practices

including to improve or train Notion’s machine learning models for all users of the Service Notion AI Learning and Early Access Program Terms

not stated

Not addressed in Notion privacy practices

Not addressed in Notion AI Learning and Early Access Program Terms

Nuclino
not stated

Not addressed in Nuclino Terms of Use

not stated

Not addressed in Nuclino Terms of Use

not stated

Not addressed in Nuclino Terms of Use

not stated

Not addressed in Nuclino Terms of Use

Shelf
not stated

Not addressed in Shelf Terms of Service

not stated

Not addressed in Shelf Terms of Service

not stated

Not addressed in Shelf Terms of Service

not stated

Not addressed in Shelf Terms of Service

Slab
the business

Slab acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you create Slab Terms of Use

not stated

Not addressed in Slab Terms of Use

not stated

Not addressed in Slab Terms of Use

no export promised

You are solely responsible for exporting your Content from the Services prior to termination of your account for any reason Slab Terms of Use

Slite
the business

applicable law, you own all Input Slite End User Terms of Service

reserved

use and disclose such data in aggregate or other anonymous and de-identified form for marketing purposes Slite End User Terms of Service

not stated

Not addressed in Slite End User Terms of Service

no export promised

Following termination of any account, Slite will have no obligation to maintain or provide any User Content Slite End User Terms of Service

Superhuman (Coda)
the business

You own all right, title, and interest in and to User Content. Superhuman (Coda) Terms of Service

not stated

Not addressed in Superhuman (Coda) Terms of Service

may train

your acceptance or rejection of our grammatical suggestions may help train our suggestion engine Superhuman (Coda) Terms of Service

not stated

Not addressed in Superhuman (Coda) Terms of Service

Trainual
the business

You retain any and all rights you may have to any data, content, or information that you upload to your Service account (“Customer Data”), such as documents, written content, training modules, videos, and other materials. Trainual Terms of Service

reserved

Trainual may freely use Usage Data for any business purpose, including but not limited to: Trainual Terms of Service

will not train

We do not allow third parties (e.g. providers of foundational models) to train their artificial intelligence models using Customer Data Trainual Terms of Service

not stated

Not addressed in Trainual Terms of Service

Quoted wording for all 96 answers
  • Atlassian (Confluence), Confluence export documentation, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 10,877 characters when read on 2026-10-28.
  • Atlassian (Confluence), Confluence export documentation, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 10,877 characters when read on 2026-10-28.
  • Atlassian (Confluence), Confluence export documentation, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 10,877 characters when read on 2026-10-28.
  • Atlassian (Confluence), Confluence export documentation, read 2026-10-28, Export at exit: XML space exports can be used to import your space content into another Confluence space running the same or newer version of Confluence.
  • Atlassian (Confluence), Atlassian Product-Specific Terms, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 22,163 characters when read on 2026-10-28.
  • Atlassian (Confluence), Atlassian Product-Specific Terms, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 22,163 characters when read on 2026-10-28.
  • Atlassian (Confluence), Atlassian Product-Specific Terms, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 22,163 characters when read on 2026-10-28.
  • Atlassian (Confluence), Atlassian Product-Specific Terms, read 2026-10-28, Export at exit: No answer on the document, which ran to 22,163 characters when read on 2026-10-28.
  • Atlassian (Confluence), Atlassian AI Trust Center, read 2026-10-08, Who owns the business's data: No answer on the document, which ran to 24,098 characters when read on 2026-10-08.
  • Atlassian (Confluence), Atlassian AI Trust Center, read 2026-10-08, Vendor keeps aggregated or anonymised use: we apply robust safeguards, including de-identifying and aggregating all contributed metadata before use
  • Atlassian (Confluence), Atlassian AI Trust Center, read 2026-10-08, Training AI on the business's data: This use of contributed data is subject to data contribution settings
  • Atlassian (Confluence), Atlassian AI Trust Center, read 2026-10-08, Export at exit: No answer on the document, which ran to 24,098 characters when read on 2026-10-08.
  • Bit.ai, Bit.ai Terms of Use, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 22,183 characters when read on 2026-10-28.
  • Bit.ai, Bit.ai Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 22,183 characters when read on 2026-10-28.
  • Bit.ai, Bit.ai Terms of Use, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 22,183 characters when read on 2026-10-28.
  • Bit.ai, Bit.ai Terms of Use, read 2026-10-28, Export at exit: You must make such request within 14 days following termination
  • Box, Box Terms of Service, read 2026-10-08, Who owns the business's data: All Content uploaded by you into your account is yours!
  • Box, Box Terms of Service, read 2026-10-08, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 501,031 characters when read on 2026-10-08.
  • Box, Box Terms of Service, read 2026-10-08, Training AI on the business's data: Box will not train Box AI using your queries or outputs without explicit consent.
  • Box, Box Terms of Service, read 2026-10-08, Export at exit: No answer on the document, which ran to 501,031 characters when read on 2026-10-08.
  • Docsie, Docsie Terms of Service, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 3,007 characters when read on 2026-10-28.
  • Docsie, Docsie Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 3,007 characters when read on 2026-10-28.
  • Docsie, Docsie Terms of Service, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 3,007 characters when read on 2026-10-28.
  • Docsie, Docsie Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 3,007 characters when read on 2026-10-28.
  • Document360, Document360 Terms of Service, read 2026-10-28, Who owns the business's data: The Customer shall own all right, title and interest in and to all of the Customer Data
  • Document360, Document360 Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 47,706 characters when read on 2026-10-28.
  • Document360, Document360 Terms of Service, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 47,706 characters when read on 2026-10-28.
  • Document360, Document360 Terms of Service, read 2026-10-28, Export at exit: Customer will have no access to State Customer data derived from the Services
  • Dropbox, Dropbox Terms of Service, read 2026-10-12, Who owns the business's data: Your Stuff is yours. These Terms don’t give us any rights to Your Stuff except for the limited rights that enable us to offer the Services.
  • Dropbox, Dropbox Terms of Service, read 2026-10-12, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 29,973 characters when read on 2026-10-12.
  • Dropbox, Dropbox Terms of Service, read 2026-10-12, Training AI on the business's data: No answer on the document, which ran to 29,973 characters when read on 2026-10-12.
  • Dropbox, Dropbox Terms of Service, read 2026-10-12, Export at exit: No answer on the document, which ran to 29,973 characters when read on 2026-10-12.
  • GitBook, GitBook AI Policy, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 8,216 characters when read on 2026-10-28.
  • GitBook, GitBook AI Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 8,216 characters when read on 2026-10-28.
  • GitBook, GitBook AI Policy, read 2026-10-28, Training AI on the business's data: GitBook does not use customer data to train AI or machine learning models.
  • GitBook, GitBook AI Policy, read 2026-10-28, Export at exit: No answer on the document, which ran to 8,216 characters when read on 2026-10-28.
  • GitBook, GitBook Terms of Service, read 2026-10-28, Who owns the business's data: Customer owns all right, title and interest in and to the Customer Data, and all intellectual property rights related to any of the foregoing.
  • GitBook, GitBook Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 30,934 characters when read on 2026-10-28.
  • GitBook, GitBook Terms of Service, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 30,934 characters when read on 2026-10-28.
  • GitBook, GitBook Terms of Service, read 2026-10-28, Export at exit: Customer may request an export of Customer Data for up to 60 days following termination of this Agreement
  • Google Workspace, Google Workspace Terms of Service, read 2026-10-28, Who owns the business's data: As between the parties, Customer retains all Intellectual Property Rights in Customer
  • Google Workspace, Google Workspace Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 61,537 characters when read on 2026-10-28.
  • Google Workspace, Google Workspace Terms of Service, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 61,537 characters when read on 2026-10-28.
  • Google Workspace, Google Workspace Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 61,537 characters when read on 2026-10-28.
  • Guru, Guru Terms of Service, read 2026-10-28, Who owns the business's data: (excluding Content, which is owned by you)
  • Guru, Guru Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 36,004 characters when read on 2026-10-28.
  • Guru, Guru Terms of Service, read 2026-10-28, Training AI on the business's data: we may train private (or personalized) ML or AI models exclusively for your use. These models are trained solely on your Content
  • Guru, Guru Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 36,004 characters when read on 2026-10-28.
  • HelpDocs, HelpDocs Terms and Conditions, read 2026-10-28, Who owns the business's data: the Content is yours (you own it) or you have the right to use it
  • HelpDocs, HelpDocs Terms and Conditions, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 13,930 characters when read on 2026-10-28.
  • HelpDocs, HelpDocs Terms and Conditions, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 13,930 characters when read on 2026-10-28.
  • HelpDocs, HelpDocs Terms and Conditions, read 2026-10-28, Export at exit: No answer on the document, which ran to 13,930 characters when read on 2026-10-28.
  • KnowledgeOwl, KnowledgeOwl Terms and Conditions, read 2026-10-28, Who owns the business's data: As between KnowledgeOwl and the Customer, title to and ownership of all intellectual property rights of the Content shall remain exclusively with the Customer.
  • KnowledgeOwl, KnowledgeOwl Terms and Conditions, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 26,463 characters when read on 2026-10-28.
  • KnowledgeOwl, KnowledgeOwl Terms and Conditions, read 2026-10-28, Training AI on the business's data: Customer Content is never used to train AI models.
  • KnowledgeOwl, KnowledgeOwl Terms and Conditions, read 2026-10-28, Export at exit: No answer on the document, which ran to 26,463 characters when read on 2026-10-28.
  • Microsoft 365 (SharePoint), Microsoft 365 Copilot, data, privacy and security, read 2026-10-08, Who owns the business's data: No answer on the document, which ran to 38,491 characters when read on 2026-10-08.
  • Microsoft 365 (SharePoint), Microsoft 365 Copilot, data, privacy and security, read 2026-10-08, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 38,491 characters when read on 2026-10-08.
  • Microsoft 365 (SharePoint), Microsoft 365 Copilot, data, privacy and security, read 2026-10-08, Training AI on the business's data: Prompts, responses, and data accessed through Microsoft Graph aren't used to train foundation LLMs, including those used by Microsoft Copilot.
  • Microsoft 365 (SharePoint), Microsoft 365 Copilot, data, privacy and security, read 2026-10-08, Export at exit: No answer on the document, which ran to 38,491 characters when read on 2026-10-08.
  • Mintlify, Mintlify Terms of Service, read 2026-10-28, Who owns the business's data: Customer shall retain all right, title and interest in and to the Customer Data
  • Mintlify, Mintlify Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 46,932 characters when read on 2026-10-28.
  • Mintlify, Mintlify Terms of Service, read 2026-10-28, Training AI on the business's data: Mintlify will not use Customer Data to train, fine-tune, improve, or develop any large language models (LLMs), generative AI models, machine learning models, or other artificial intelligence systems
  • Mintlify, Mintlify Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 46,932 characters when read on 2026-10-28.
  • Notion, Notion AI Learning and Early Access Program Terms, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 3,385 characters when read on 2026-10-28.
  • Notion, Notion AI Learning and Early Access Program Terms, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 3,385 characters when read on 2026-10-28.
  • Notion, Notion AI Learning and Early Access Program Terms, read 2026-10-28, Training AI on the business's data: including to improve or train Notion’s machine learning models for all users of the Service
  • Notion, Notion AI Learning and Early Access Program Terms, read 2026-10-28, Export at exit: No answer on the document, which ran to 3,385 characters when read on 2026-10-28.
  • Notion, Notion privacy practices, read 2026-10-28, Who owns the business's data: You own your Customer Data, including any content you submit or upload to the Notion Service.
  • Notion, Notion privacy practices, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 11,153 characters when read on 2026-10-28.
  • Notion, Notion privacy practices, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 11,153 characters when read on 2026-10-28.
  • Notion, Notion privacy practices, read 2026-10-28, Export at exit: No answer on the document, which ran to 11,153 characters when read on 2026-10-28.
  • Nuclino, Nuclino Terms of Use, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 18,000 characters when read on 2026-10-28.
  • Nuclino, Nuclino Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 18,000 characters when read on 2026-10-28.
  • Nuclino, Nuclino Terms of Use, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 18,000 characters when read on 2026-10-28.
  • Nuclino, Nuclino Terms of Use, read 2026-10-28, Export at exit: No answer on the document, which ran to 18,000 characters when read on 2026-10-28.
  • Shelf, Shelf Terms of Service, read 2026-10-28, Who owns the business's data: No answer on the document, which ran to 11,932 characters when read on 2026-10-28.
  • Shelf, Shelf Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 11,932 characters when read on 2026-10-28.
  • Shelf, Shelf Terms of Service, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 11,932 characters when read on 2026-10-28.
  • Shelf, Shelf Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 11,932 characters when read on 2026-10-28.
  • Slab, Slab Terms of Use, read 2026-10-28, Who owns the business's data: Slab acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you create
  • Slab, Slab Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 29,528 characters when read on 2026-10-28.
  • Slab, Slab Terms of Use, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 29,528 characters when read on 2026-10-28.
  • Slab, Slab Terms of Use, read 2026-10-28, Export at exit: You are solely responsible for exporting your Content from the Services prior to termination of your account for any reason
  • Slite, Slite End User Terms of Service, read 2026-10-28, Who owns the business's data: applicable law, you own all Input
  • Slite, Slite End User Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: use and disclose such data in aggregate or other anonymous and de-identified form for marketing purposes
  • Slite, Slite End User Terms of Service, read 2026-10-28, Training AI on the business's data: No answer on the document, which ran to 33,147 characters when read on 2026-10-28.
  • Slite, Slite End User Terms of Service, read 2026-10-28, Export at exit: Following termination of any account, Slite will have no obligation to maintain or provide any User Content
  • Superhuman (Coda), Superhuman (Coda) Terms of Service, read 2026-10-28, Who owns the business's data: You own all right, title, and interest in and to User Content.
  • Superhuman (Coda), Superhuman (Coda) Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: No answer on the document, which ran to 58,125 characters when read on 2026-10-28.
  • Superhuman (Coda), Superhuman (Coda) Terms of Service, read 2026-10-28, Training AI on the business's data: your acceptance or rejection of our grammatical suggestions may help train our suggestion engine
  • Superhuman (Coda), Superhuman (Coda) Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 58,125 characters when read on 2026-10-28.
  • Trainual, Trainual Terms of Service, read 2026-10-28, Who owns the business's data: You retain any and all rights you may have to any data, content, or information that you upload to your Service account (“Customer Data”), such as documents, written content, training modules, videos, and other materials.
  • Trainual, Trainual Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Trainual may freely use Usage Data for any business purpose, including but not limited to:
  • Trainual, Trainual Terms of Service, read 2026-10-28, Training AI on the business's data: We do not allow third parties (e.g. providers of foundational models) to train their artificial intelligence models using Customer Data
  • Trainual, Trainual Terms of Service, read 2026-10-28, Export at exit: No answer on the document, which ran to 52,355 characters when read on 2026-10-28.

Documents we read but did not count

4 named documents were read and left out because they are not what this board covers; each reason is below. They are counted, never answered.

  • Notion Master Subscription Agreement: the stored read holds only the agreement's opening and first definitions (6,631 characters); the clauses on Customer Data were not in it
  • Notion EU Data Act FAQ: the stored page is the FAQ's list of questions with no answers in the text (2,547 chars, then the site footer); nothing on it answers the board's questions
  • Outline Terms of Service: the stored read is Outline's website terms of use (a licence to view the website's materials), not the terms for the hosted knowledge base
  • Microsoft Product Terms, privacy and security terms: the stored Product Terms page is Microsoft's whole catalogue: its passages on training, retention and de-identification are about other products (Dragon Copilot, Dynamics 365, Azure services), and SharePoint's knowledge-base terms are already recorded from Microsoft 365 Copilot's data, privacy and security page
How this was built

Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row).

For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit.

Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question.

A vendor with several documents reads 'varies' where they disagree.

20 vendors, 24 documents.

Source list (28)
Cite it or embed it

3 of 20 knowledge base software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.

Who owns the business's data, by vendor: the business 14 of 20, not stated 6 of 20 (knowledge base software terms, read 28 October 2026).

Vendor keeps aggregated or anonymised use, by vendor: not stated 17 of 20, reserved 3 of 20 (knowledge base software terms, read 28 October 2026).

Training AI on the business's data, by vendor: not stated 10 of 20, will not train 6 of 20, may train 3 of 20, opt-out offered 1 of 20 (knowledge base software terms, read 28 October 2026).

Export at exit, by vendor: not stated 14 of 20, no export promised 3 of 20, a number of days 2 of 20, on request 1 of 20 (knowledge base software terms, read 28 October 2026).

Suggested citation: "Knowledge base software data terms", updated 2026-10-28, https://sellknowledgebasetoai.com/datasets/knowledge-base-software-data-terms/.

Put this figure on your page (HTML only)
3 of 20 knowledge base software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
Knowledge base software data terms, sellknowledgebasetoai.com

Other formats: JSON, CSV, Markdown.

The data as a CSV (96 answers, worked out 2026-10-28)

Ask about my knowledge base